Administrative Staff

Jeannine Lyons

Jeannine was named Executive Director of The Arc of Shelby County on March 1, 2021. She previously served as the Director of Children’s Services for The Arc of Shelby County since 2014.  She has twenty-six years of experience working with individuals with disabilities. She received her degree from Louisiana Tech University in Child Life/Family Studies. Jeannine joined The Arc of Shelby Co. in 2002; before joining the team she worked as a District Early Intervention Coordinator for Jefferson/Shelby Co. She was chosen and served as a Service Coordinator Mentor through the Alabama’s Early Intervention Mentor Program. Jeannine also received the “Dream Team” Award from the Alabama Department of Rehabilitation Services. Jeannine enjoys living in Shelby Co. with her two children. Contact Jeannine at

Cindy Massey

Cindy is the Chief Financial Officer at The Arc of Shelby County. Cindy graduated from the University of Alabama in Birmingham with a B.S. degree in Accounting. She has 31 years of experience in Accounting including 11 years working with nonprofits. Cindy enjoys gardening and traveling. She has one daughter and a granddaughter and resides in Riverside. Contact Cindy at

Jennifer Ellison

Jennifer joined The Arc of Shelby County in September of 2016. She has over 20 years of experience in Development, having worked both in non-profit and higher education, and is passionate about serving individuals with disabilities. Her previous work experience includes serving as the Chief Development Officer for United Cerebral Palsy of Greater Birmingham and Development Director at Kid One Transport. She has a BA from the University of Alabama at Birmingham. Contact Jennifer at

New Visions

Lottie Conner

Lottie is a graduate of Mississippi University for Women with a Bachelor of Arts degree in Psychology. Both academically and professionally Lottie has over 12  years of experience in working with individuals with various disabilities. Lottie also has various certifications, strong background  and work experience in the areas of social services, long-term care, dementia, grief, crisis and trauma counseling and rehabilitative care. Her passion for serving this community comes from seeing an increased need and advocacy for people with disabilities to be treated with the same rights, dignity, freedoms, accessibility and opportunities as anybody else. Lottie’s lifelong motto is, “You only get out of life what you put in.” Contact Lottie at

Children’s Program

Jenny Terrell

Jenny became Director of Children’s Services in March of 2021. She previously served as an Early Intervention Service coordinator for The Arc of Shelby County. She received her Bachelor of Arts degree in Social Work from The University of Montevallo in 2006 and Masters of Social Work from Samford University in 2016. She received her Alabama state license to practice Social Work in 2007. Jenny worked with families and children in Shelby County for 2 years before joining The Arc of Shelby County in 2009. Contact Jenny at

Employment Services

Heather Bell-Lawing, CESP

Heather graduated from The University of North Carolina at Charlotte with a degree in Child & Family Development. She began working at The Arc of Shelby County in 2009 as an Employment Specialist. She enjoys working with adults with disabilities and their families. Helping individuals reach their goals and live a successful life in the community is top priority. She also enjoys spending time with family, vacations, and reading. Contact Heather at